Frequently asked questions

Have you set up a quality system?

For each of your projects, you benefit from a single point of contact available to answer your questions at any time. We have introduced a quality contract that has earned us the trust of 95% of our customers, with whom we are building long-lasting, trust-based relationships. Last but not least, we have introduced an ISO 9001 quality certification process to ensure that we always meet your expectations.

What advantages could be derived from the use of a drone in the context of topography and surveying, compared with the use of more traditional terrestrial surveys?

Using a drone offers several advantages: Speed: Drones can cover large areas to collect topographic data, unlike ground surveys. We are able to quickly capture and process aerial data for your surveying and mapping projects. This enables us to deliver results quickly, saving you time on your projects. Reduced costs: The use of drones reduces the overall costs of surveying and topography. As a result, we offer competitive rates tailored to project type, survey area, project complexity and project requirements. We strive to offer you excellent value for money for all our services. Access to hard-to-reach areas: Drones can access hard-to-reach or dangerous areas, enabling data to be collected in places where access may be limited by traditional means. Increased safety: Drones reduce risks for operators by avoiding potential hazards in the field. Flexibility and versatility: Drones can be used for a wide variety of surveying applications. In addition to the advantages of drone technology, Intheair also offers first-rate customer service: Our team is available to answer your questions, help you with the ordering process and provide technical support if required. We're committed to providing you with quality service and a positive experience, not least through our IntheairLabs SaaS scalable data visualization, which gives you easy access to your data online, anytime, anywhere. You can visualize it, share it with your customers and collaborators, and make informed decisions based on the summary information and reports provided.

What are the differences between RGB and Lidar?

RGB (Red, Green, Blue) capture is based on the capture of visible images from sensors that record light reflected from the earth's surface in the red, green and blue color bands. It is generally used for projects requiring true-color visualization of the earth's surface, enabling objects and landscape features to be distinguished visually. It can be adapted for projects such as environmental monitoring, precision agriculture, natural resource management, urban mapping and land-use visualization, or topographic surveying. LiDAR is a measurement technology that uses lasers to measure the distance between a sensor and the earth's surface. LiDAR generates three-dimensional point clouds containing precise information on terrain topography, object heights, vegetation and other landscape features. This sensor is capable of collecting data with a high degree of accuracy in terms of distance, making it particularly suitable for projects requiring precise three-dimensional data, such as 3D modeling, high-resolution mapping, civil engineering, forest resource management, natural risk management and urban planning.

How can I order a mission?

To use our services, you can easily access our website. You can request a quote by filling in a dedicated form, or by contacting our account managers directly to discuss your specific needs and obtain a personalized quote.

How accurate is the data supplied?

Intheair's data accuracy meets the needs of all our customers, with maximum precision in the centimetre range. What's more, we're constantly adopting new practices and technologies to improve our accuracy and guarantee high-quality results.

What measures do you take to guarantee the security of your customers' data?

We use a hybrid, scalable infrastructure to guarantee the availability and security of our customers' data, even in the event of outages or external threats. We implement redundancy, backup and disaster recovery measures to ensure business continuity and protect data from unwanted interruption or loss. Our proactive approach to security ensures that we remain at the forefront of industry best practice, guaranteeing the confidentiality, integrity and availability of our customers' data at all times. Beyond our infrastructure, Intheairlabs is designed with advanced security features to protect data. We use encryption protocols to secure data in transit and at rest, and strict access controls to limit data access to authorized users only.

What pricing options do you offer for your services?

Our rates are customized according to the type of project, its area of intervention, its complexity and the specific requirements of each assignment. We understand that each project is unique and requires a tailored approach to ensure the highest quality of service. That's why we carefully assess each customer's needs and establish rates accordingly, to provide a solution tailored to their expectations and budget.

What types of deliverables do you provide?

In addition to the raw data, we provide you with deliverables that have been meticulously processed by CAD software, enabling us to provide you with the most accurate and exploitable results. We can offer you a wide range of deliverables, such as detailed topographic plans, thermographic mapping for infrastructure analysis, realistic 3D modeling and much more. Our commitment to quality and innovation complements these deliverables with accurate, aesthetically pleasing summary reports to enable you to gain a global view of your data, make informed decisions and easily communicate with your stakeholders.

What technologies do you use?

We use a full range of cutting-edge technologies to meet your specific needs. Our services are provided using the latest generation of UAVs, equipped with various sensors depending on the specific mission: LiDAR sensors RGB sensors Thermographic sensors Multispectral sensors RTK (Real-Time Kinematic) GPC (Geodetic Centimeter Positioning) GNSS (Global Navigation Satellite System) receivers Our technological approach is constantly updated to stay at the cutting edge of advances in the sector and offer our customers innovative, high-performance solutions for their projects.

Where do you operate?

We operate all over France, thanks to our teams of professional telepilots and field operation specialists, using the latest technologies for high-precision capture. In addition, as an eco-responsible company, for the most remote missions our partners can intervene rapidly as close as possible to the intervention zone, in strict compliance with established specifications.

Once I've signed a quotation, how quickly can I get the deliverables?

It takes an average of 8 weeks to complete the entire service. However, this timeframe is subject to change depending on weather conditions.